New Communications Suite Builds on HOA Start’s Highly-Rated HOA Management Software to Give Volunteer Boards Greater Control, Visibility, and Confidence
INDIANAPOLIS, IN, UNITED STATES, January 7, 2026 /EINPresswire.com/ — HOA Start, one of the highest-rated software platforms for self-managed homeowners associations, today announced the launch of Message Center, a refined communications suite designed to give volunteer-led HOA boards greater clarity, control, and accountability in how they communicate with residents.
Message Center represents a thoughtful evolution of HOA Start’s existing communication capabilities, addressing long-standing limitations common across HOA software and reinforcing the company’s focus on clear, human, and community-first communication.
“Most HOA boards aren’t asking for more messages; they’re asking for better ones,” said Clayton Thompson, CEO of HOA Start. “Message Center gives boards visibility into what’s being sent, the ability to shape how it sounds, and the confidence to know when and how residents are actually receiving important information.”
Refining a Core Function of HOA Management
Across the HOA software market, automated system messages, such as invoices, reminders, and confirmations, are often rigid, difficult to customize, and hard to track. Boards frequently lack insight into delivery status or engagement, while residents receive messages that feel impersonal or unclear.
Message Center addresses these issues by refining how communication works within HOA Start, without adding complexity for volunteer board members.
The result is communication that feels more intentional, transparent, and neighbor-to-neighbor, while reducing administrative friction for boards.
HOA Start’s Message Center Capabilities
Message Center is organized around two primary enhancements:
Message History & Visibility
Boards can now:
View a searchable history of emails sent to residents
See delivery status, including processing, delivered, and not delivered
Monitor engagement metrics such as opens and clicks
Quickly verify whether a message reached a specific recipient
This added traceability helps boards respond confidently when residents have questions about past communications.
Templates & Scheduled Communications
Boards can also:
Edit automated system email templates to better reflect their community’s tone
Create reusable custom templates with dynamic fields and embedded images
Schedule email blasts in advance for announcements, newsletters, and updates
These refinements reduce repetitive work while ensuring that routine communications remain consistent and thoughtful.
Building on a Communication-First Platform
Message Center builds on HOA Start’s reputation as a highly reviewed platform known for helping associations communicate effectively and engage residents more deeply.
HOA Start’s broader platform includes:
A built-in website builder for centralized community information
Integrated communication tools for announcements and updates
Payment systems for dues, invoices, and fees
Tools for managing events, registrations, and amenity reservations
A mobile app with push notifications, making it easier for HOAs to serve their communities on the go
Financial accounting platform for HOAs
Together, these capabilities make HOA Start a comprehensive solution for associations looking to simplify operations while improving the resident experience.
A Long-Term Vision for Stronger Communities
The launch of Message Center reflects HOA Start’s broader mission to help reclaim the role of the HOA as a positive force within local communities.
The company believes that homeowners associations can be more transparent, more responsive, and more impactful when volunteer board members are equipped with modern tools that match the responsibility they carry.
“HOAs work best when communication builds trust instead of friction,” Thompson said. “By continuing to refine how boards communicate, we’re helping communities function better—not just administratively, but socially.”
Message Center also lays the groundwork for future enhancements to HOA Start’s communications capabilities as the platform continues to evolve.
Clayton Thompson
HOA Start
+1 317-626-9200
email us here
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